Refund policy
Returns
We want you to love your Doppio.
If it’s not quite your vibe, you have 30 days from delivery to request a return.
To be eligible, items must be:
- Unworn and unused
- In original packaging (case, pouch, etc.)
- In the same condition you received them
How to start a return
Simply email us at hello@doppioeyewear.com with your order number.
If your return is approved, we’ll send you instructions on how to send it back.
👉 Please note:
- Return shipping costs are the responsibility of the customer
- Items sent without prior approval will not be accepted
Damaged or incorrect items
Received something not quite right?
Let us know within 7 days of delivery and we’ll make it right — fast.
Exchanges
The easiest way is:
- Return your item
- Place a new order
This ensures you get your new pair as quickly as possible.
Promotions & bundles
If your order included a promotion (e.g. multi-buy offers), refunds will be adjusted accordingly if part of the order is returned.
EU customers (14-day cooling-off period)
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet the return conditions above.
Refunds
Once we receive and inspect your return, we’ll notify you.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Need help?
We’re always here → hello@doppioeyewear.com