Privacy policy
Last updated: April 2026
At Doppio, we respect your privacy as much as we value good design and slow moments in the sun.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
1. Who we are
Doppio operates this website and online store to provide you with our products and services.
For any questions, you can contact us at:
hello@doppioeyewear.com
Registered address:Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Central, Hong Kong S.A.R
2. Personal information we collect
When you interact with Doppio, we may collect certain information to provide you with a smooth and personalized experience.
This may include:
- Contact details: name, email, phone number, billing and shipping address
- Order information: products purchased, transaction details, payment confirmation
- Account information: login details, preferences (if you create an account)
- Device & usage data: IP address, browser, device type, and how you interact with our site
- Communications: messages or inquiries you send to us
We do not store your full payment details — payments are securely processed by trusted providers.
3. How we collect your information
We collect information:
- Directly from you (when you place an order or contact us)
- Automatically (through cookies and similar technologies when you browse our site)
- From service providers (e.g. Shopify, payment processors, analytics tools)
4. How we use your information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Manage returns, exchanges, and refunds
- Improve our website and shopping experience
- Send updates about your order
- Send marketing communications (only if you opt in)
- Prevent fraud and ensure secure transactions
- Comply with legal obligations
5. Marketing & advertising
If you choose to receive them, we may send you emails about new products, offers, and updates.
You can unsubscribe at any time using the link in our emails.
We may also show you relevant ads based on your interaction with our website.
6. Sharing your information
We only share your information when necessary, including with:
- Shopify (our e-commerce platform)
- Payment providers (to process transactions securely)
- Shipping partners (to deliver your order)
- Analytics and marketing tools
These partners only use your data to perform their services.
7. International data transfers
Your information may be processed outside your country of residence.
When required, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.
8. Your rights
Depending on where you live, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request transfer of your data
To exercise your rights, contact us at:
hello@doppioeyewear.com
9. Data retention
We keep your information only as long as necessary to:
- Fulfill your orders
- Provide our services
- Comply with legal obligations
10. Cookies
We use cookies to:
- Improve your browsing experience
- Remember your preferences
- Analyze website traffic
- Support marketing and advertising
You can manage your cookie preferences through your browser settings.
11. Third-party links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
12. Children’s data
Doppio does not knowingly collect personal information from children.
13. Security
We take reasonable measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
14. Changes to this policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised date.
15. Contact
For any questions about this Privacy Policy or your data: